Reference

Privacy Choices Before You Join

Clear privacy controls sit beside your danaliga account flow: we tell you what account, device and payment data we collect before you use DANA, OVO, GoPay or QRIS…

DANA privacy contextOVO and GoPay recordsQRIS device checksAccount change requests
danaliga Privacy Choices Before You Join
HELP CHANNELS

Privacy Help Without Waiting Long

Privacy requests work better when they reach the right team on the first message. Use Live Chat from 09:00 to 23:00 WIB for quick routing, email [email protected] for written requests, or open Profile > Privacy Settings after login to check what you can update yourself. We ask for account-matching details before changing personal data, because the same care that protects your wallet records also protects your privacy request.

Team online

Live Chat Routing

For quick privacy questions, open Live Chat from the footer between 09:00 and 23:00 WIB. We can confirm what account data we hold, then route formal access or correction requests securely.

Email Requests

Send privacy requests to [email protected] from the email linked to your account. Include your account ID, registered mobile number and the specific data action you want us to check.

Account Privacy Path

After login, go to Profile > Privacy Settings to check editable details. For payment records, withdrawal checks or identity-linked changes, our team confirms ownership before any update is made.

SECURITY PRACTICE

How We Protect Your Account Data

Data handling is built into ordinary account steps, not hidden in a separate process. We limit staff access, log privacy request handling and use account-matching checks before changing payment-linked details.

Account Data

We collect your name, mobile number, email, login details and account status so we can create your profile, secure access and contact you about privacy actions linked to your account.

Payment Records

DANA, OVO, GoPay and QRIS references are kept to match deposits, withdrawal checks and wallet disputes. We use these records for account operations, not for selling your personal details.

Device Signals

Cookies and device signals help keep your session active, remember language choice and trace failed payment returns. You can clear browser cookies, but you may need to log in again afterward.

Game Activity

We record session time, table or game category and round references for Live Casino, Gates of Olympus, Bingo and Crash Games when needed to answer account disputes or wallet matching questions.

Retention Rules

We keep account and payment records only as long as needed for operations, security checks, dispute handling or legal duties. When the need ends, we delete or anonymise the record where possible.

Request Handling

You can ask to access, correct, export or delete eligible personal data. We confirm account ownership first, then respond through your linked email or Live Chat case reference.

Privacy Questions Before You Open Account

Before you open an account, you may want to know how your data moves through login, wallet and game activity. These answers explain the Privacy Policy in practical terms: what we collect, why we keep it, how you contact us and how access depends on local law. For personal cases, use the linked email on your profile so we can match your request safely.

We collect your name, mobile number, email, login credentials, device details and account status. These details help us create your profile, protect access and contact you about privacy or security matters.

We use payment references to match wallet activity with your account, trace failed confirmations and answer disputes. The record can include sender name, mobile number, transaction ID and time of payment.

Yes. Send your request from the email linked to your account or use Profile > Privacy Settings after login. We verify ownership first, then process eligible changes or deletion where law allows.

Cookies help keep you signed in, remember language choice and return you from QRIS payment pages. You can clear cookies in your browser, but the next visit may require a fresh login.

Only the team handling privacy and account security can access your request details. We log handling steps, limit access by role and avoid sharing personal data outside the process unless required by law.

Retention depends on account operations, security checks, dispute needs and legal duties. When a record is no longer needed, we delete it or remove personal identifiers where possible.

Yes. Access and eligibility depend on local law and are available only where local law permits. Privacy rights may also vary by applicable rules, so we review each request against the correct requirement.